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Heart Water LLC (the “Company”, “we”, “us” or similar pronoun) is committed to safeguarding your online privacy with respect to the personally identifiable information (“PII”) that we may obtain from you at the http://drinkheartwater.com web site (the “Web Site”). Our Privacy and Information Security Policy (“Privacy Policy”) answers frequently asked questions about your online privacy, including what PII we may obtain from you and how it will be used and protected. The Company may from time to time update this Privacy Policy, so please check back periodically.
You acknowledge that this Privacy Policy is designed to be read in connection with the Site Terms and Conditions of Use, which is available at http://drinkheartwater.com and that by access or using our Web Site, you agree to be bound by the Web Site’s terms and conditions, as well as this Privacy Policy
We collect two types of information about our users: Personally Identifiable Information and Aggregate Information.
Personally Identifiable Information: This refers to information that lets us know the specifics of who you are. When you engage in certain activities on our Web Site, we might collect contact information such as your first and last name, e-mail address, mailing address (including zip code), telephone number, age, and other identifying information. We might also collect information you post on our websites or our platforms on third-party sites or apps.
Aggregate Information: This refers to information that does not by itself identify a specific individual. If you use our Web Site, we may collect information about the browser you’re using. We might look at what site you came from, or what site you visit when you leave us.
Depending on how you use our Web Site and engage with us through third-party platforms, we might collect information directly from you. For example, if you sign up for our e-mails, enter our sweepstakes, or submit an online survey.
We might also collect information passively from you. We use tracking tools like browser cookies and web beacons. We might also collect information about promotion participation or how you interact with our marketing e-mails.
We might also receive information about you from our third-party business partners including social media platforms and event organizers.
We may combine information that we have collected offline with information we collect online to enhance the operation of our Web Site, improve our internal marketing and promotional efforts, statistically analyze Web Site use, improve our product and service offerings, and customize our Web Site’s content, layout and services. We might also use PII to deliver product information to you, respond to your requests or questions, resolve disputes or troubleshoot problems you may have experienced while using our Web Site.
Depending on how you use our Web Site, we will store cookies on your computer in order to collect certain aggregate data about our users and to customize certain aspects of your specific user experience. A cookie is a small data text file which is stored on your computer that uniquely identifies your browser. Cookies may also include more personalized information, such as IP address, browser type, the server your computer is logged onto, and the area code and zip code associated with your server. We may use cookies to perform tasks such as monitoring aggregate site usage metrics. However, we do not use cookies to track your browsing behaviors.
Our Web Site may also serve third-party content that contains its own cookies or tracking technologies. We are not responsible for those third-party practices.
Most browsers are initially set up to accept cookies, but you can change your browser settings to refuse all cookies or to indicate when a cookie is being sent.
We do not sell, trade, or rent your PII to others under any circumstance. We do provide some of our product and service offerings through contractual arrangements made with affiliates, service providers, partners and other third-parties (“Service Partners”). We and our Service Partners may need to use some PII in order to perform tasks between our respective sites, or to delivery products or services to you. For example, we share information with vendors who send e-mails and deliver products for us. We may also share information with Service Partners that operate our Web Site or run a promotion.
Occasionally, we may be required by law enforcement or judicial authorities to share information in order to comply with the law or to protect ourselves. For example, we will share information to respond to a court order or subpoena. We may share it if a government agency or investigatory body requests it. We might share information when we are investigating potential fraud.
We may also provide Aggregate Information about our customers’ sales, traffic patterns, and related site information to third-parties, but these statistics do not include any PII. For example, we may tell a business partner how many men or women entered a promotion.
We believe you should have the ability to access edit the PII that you have provided to us. You may access and correct your PII preferences by e-mailing or writing us at:
Heart Water LLC
1235 S Loop 4, Suite 100
Buda, TX 78610
E-mail:info@heartwater.com
Please include your name, address, and/or e-mail address when you contact us so we can respond accordingly.
You may ask us to have the information you provided deleted or removed; however, some information, such as past transactions, logs of technical support calls, or other information may not be deleted. In addition, it may be impossible to complete delete your information without some residual information because of backups. Finally, please be aware that we do not control certain privacy setting and preferences maintained by our social media partners such as Facebook, Twitter and Instagram. If you wish to make changes in those settings and preferences, you may do so by visiting the appropriate social media website.
If you unsubscribe from our database, we do keep a record of your information and the unsubscribed action. This is for our internal records only and is evidence of the action and our compliance with this policy.
If you had previously indicated to us that you are interested in receiving offers or information from us and our partners, we may, from time to time, send you e-mail regarding new products and services that we feel may interest you. Only the Company (or agents working on behalf of the Company and under confidentiality agreements) will send you these solicitations, and only if you have previously indicated that you wish to receive them. If you do not want to receive solicitations from us, you can “opt-out” from receiving such offers and mailings by e-mailing us at info@drinkheartwater.com
We take information security seriously, that is why we use standard security measures to secure your PII. We strive to take appropriate security measures to protect against unauthorized access to or unauthorized alteration and disclosure of your PII.
Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your PII, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) the security, integrity and privacy of any and all information and data exchanged between you and us through this Web Site cannot be guaranteed. You use our Web Site at your own risk.
Our Web Site is meant for adults. We do not knowingly collect any PII from children under 13 without permission from a parent or guardian. We reserve the right to limit participation programs or promotions to adults. If we become aware that we have unknowingly collected PII from a minor, we will make reasonable efforts to delete such information from our records.
We include links to third-party sites including Amazon to make it easier for you to order our products. We also link to Instagram for social media content. We do not control those websites. This Private Policy does not apply to the privacy practices of those third-party sites. Please read the privacy policy of those other websites carefully. We are not responsible for these third-party practices.
If you have any questions about this Privacy Policy, please call us at (855) 902-4262
Or you can e-mail us at info@drinkheartwater.com
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